Introduction to Keigo (敬語)
Learning Objectives
- Understand the three pillars of Keigo: Teineigo, Sonkeigo, and Kenjougo.
- Learn the common 'special' respectful verbs for superiors.
- Learn the common 'special' humble verbs for yourself.
- Form the standard respectful and humble structures using お/ご.
Welcome to one of the most sophisticated aspects of the Japanese language: Keigo (Honorific Language). Keigo is not a different language; it is a system of respect heavily used in business, customer service, and formal society. It adjusts your language based on the social hierarchy between the speaker, the listener, and the people being discussed.
1. The Three Pillars of Keigo
To use Keigo correctly, you must visualize an invisible line between “Your Group” (Uchi - you, your family, your company) and “The Outside Group” (Soto - the customer, the boss, strangers).
- Teineigo (丁寧語 - Polite Language): The standard
〜ます / 〜ですform. Everyone uses this for general politeness. - Sonkeigo (尊敬語 - Respectful Language): Used to elevate the actions of someone in the Outside Group (e.g., a customer, a teacher, a boss). Never use Sonkeigo for your own actions!
- Kenjougo (謙譲語 - Humble Language): Used to lower the actions of someone in Your Group (e.g., yourself) to show modesty toward the listener.
2. Special Respectful Verbs (Sonkeigo)
Many common verbs have completely different vocabulary words in Sonkeigo. You use these to describe the actions of your boss, teacher, or customer.
| Standard Verb | Respectful Verb (Sonkeigo) | Meaning |
|---|---|---|
| 行く / 来る / いる | いらっしゃる | To go / come / be |
| 食べる / 飲む | 召し上がる | To eat / drink |
| 言う | おっしゃる | To say |
| する | なさる | To do |
| 見る | ご覧になる | To see |
社長は明日、東京へいらっしゃいます。
shachou wa ashita, toukyou e irasshaimasu.
The company president will go to Tokyo tomorrow.
先生、もうお弁当を召し上がりましたか。
sensei, mou obentou o meshiagarimashita ka.
Teacher, have you already eaten the bento?
課長がおっしゃったことは正しいです。
kachou ga osshatta koto wa tadashii desu.
What the section manager said is correct.
[!WARNING] Verbs ending in ‘aru’ in Keigo (いらっしゃる, おっしゃる, なさる, くださる) conjugate irregularly in the ます-form. The ‘ru’ becomes an ‘i’. Therefore: いらっしゃいます, おっしゃいます.
3. Special Humble Verbs (Kenjougo)
If YOU are doing the action for or toward someone higher up, you use “Humble” verbs to lower yourself and show respect to the listener.
| Standard Verb | Humble Verb (Kenjougo) | Meaning |
|---|---|---|
| 行く / 来る | 参る (mairu) | To go / come |
| いる | おる | To be (animate) |
| もらう / 食べる | いただく | To receive / eat / drink |
| 言う | 申す / 申し上げる | To say |
| する | いたす | To do |
私は田中と申します。どうぞよろしく。
watashi wa Tanaka to moushimasu. douzo yoroshiku.
I am called Tanaka (humble). Nice to meet you.
明日、十時にそちらへ参ります。
ashita, juu-ji ni sochira e mairimasu.
I will go there tomorrow at 10 o'clock (humble).
私がその仕事をいたします。
watashi ga sono shigoto o itashimasu.
I will do that job (humble).
先生のメールを拝見しました。
sensei no meeru o haiken shimashita.
I saw (humbly) the teacher's email.
4. Standard Keigo Formulas (お / ご)
For verbs without a “special” word, we use the following standard formulas.
Standard Respectful (Elevating the other person)
お + [Verb stem] + になる
先生はもうお帰りになりました。
sensei wa mou okaeri ni narimashita.
The teacher has already returned (respectful).
何を読みになりますか。
nani o oyomi ni narimasu ka.
What will you read? (respectful to listener).
部長がこの資料をお作りになりました。
buchou ga kono shiryou o otsukuri ni narimashita.
The department manager made these documents (respectful).
Standard Humble (Lowering yourself)
お + [Verb stem] + する / いたす
荷物をお持ちします。
nimotsu o omochi shimasu.
I will (humbly) carry your luggage.
駅までお送りいたします。
eki made ookuri itashimasu.
I will (humbly) walk/drive you to the station.
ここでお待ちしております。
koko de omachi shite orimasu.
I am (humbly) waiting for you here.
Cultural Insight: Vertical Society (Tate-Shakai)
Japanese honorifics reflect a concept called Tate-Shakai (Vertical Society), where relationships are defined by relative status (seniority, position, age). Unlike Western cultures that emphasize equality, Japanese culture values the clarity of social hierarchy.
Using Keigo is not about being “subservient”; it is about acknowledging the other person’s position and maintaining the Wa (harmony). In a business setting, failing to use Keigo is seen as a lack of professional etiquette, as it disrupts the established social order.
Contextual Dialogues
Dialogue 1: At a Department Store
いらっしゃいませ！本日は何をお探しですか。
Irasshaimase! Honjitsu wa nani o osagashi desu ka.
Welcome! What are you looking for today? (Respectful)
コートを探しています。あれを見せてください。
Kooto o sagashite imasu. Are o misete kudasai.
I'm looking for a coat. Could you show me that one?
かしこまりました。すぐにお持ちいたします。こちらのブランドはお召しになったことがありますか。
Kashikomarimashita. Sugu ni omochi itashimasu. Kochira no burando wa omeshi ni natta koto ga arimasu ka.
Certainly. I will bring it right away (Humble). Have you worn this brand before? (Respectful)
Dialogue 2: A Business Phone Call
ABC会社の田中と申します。鈴木部長にお目にかかりたいのですが。
ABC-gaisha no Tanaka to moushimasu. Suzuki-buchou ni ome ni kakaritai no desu ga.
This is Tanaka from ABC Company. I would like to meet with Manager Suzuki.
田中様、いつもお世話になっております。部長は今、東京にいらっしゃいます。
Tanaka-sama, itsumo osewa ni natte orimasu. Buchou wa ima, Toukyou ni irasshaimasu.
Tanaka-san, thank you for always being helpful. The manager is currently in Tokyo.
さようでございますか。では、来週またお電話いたします。
Sayou de gozaimasu ka. Dewa, raishuu mata odenwa itashimasu.
I see. Then I will call again next week (Humble).
Chapter Summary
- 1Teineigo: Polite form (〜ます/です).
- 2Sonkeigo: Elevates superiors (Never for yourself!). Key verbs: いらっしゃる, 召し上がる, おっしゃる.
- 3Kenjougo: Lowers yourself to show respect. Key verbs: 参る, いただく, 申す, いたす.
- 4Form Sonkeigo with お〜になる; Kenjougo with お〜する / いたす.
- 5Keigo is essential for professional and social harmony in Japanese culture.
Knowledge Check
Quiz
Which of the following describes the purpose of Sonkeigo?